SME Cognos Management

From an initial health check, through version upgrades, customised training and coaching, server and system management and monitoring, user help desk, dedicated professional services and ongoing enhancement of your system, our Cognos Management solution is specifically designed to work with your existing IT team for complete management of your Cognos investment.

Consulting

Do your have expert Cognos skills in house?  Or do you have limited internal knowledge but would like to supplement that with high level skills?  If your business could benefit from having our consultants either work with you on an ongoing basis or on a one off project, contact us for more information.

Customised Training & Coaching

Training your users over your data on your systems so they are immediately productive and leave the training room with reports and queries already customised for their needs sitting in their on line environment on your intranet.

Alternatively, you may have executives who need someone knows your environment  to sit with them and coach them so they can configure their personal Cognos workspace.

User Help Desk

Our User Help Desk has been designed either as your user's first point of contact for Cognos related questions or as the escalation point if you have an existing internal help desk.  Calls can be originated either using the phone, by e-mail or over the web and can then managed using using a link from your intranet to our site.

Management and Monitoring

Do you ever have cube builds that fail?  Or reports that give incorrect information?  Or users who cannot get to a cube or report?  Or maybe your current administrator can't enhance your models or reports the way users want them.  We can supply a highly trained administrator to work with your staff and combine it with remote access and monitoring tools to maximise your uptime

Health Check

How healthy is your entire Cognos environment?  Are the applications and servers up to date?  Is your security doing what you expect it to be doing?  Are your cubes and reports being used?  Do you have a disaster recovery programme?  Have you tested your backup and restore?  Is your system fully documented?  Are you maximising your return on your Cognos investment?  If you don't have the answer to these questions, read on!